1. Overview

At TikTokDesign, we understand that plans can change. This Refund & Cancellation Policy explains how cancellations, refunds, and payments are handled for our website design, graphic design, print design, white label, hourly, and ongoing support services.

Because our work is custom and created specifically for each client, refund eligibility depends on the stage of your project and the work already completed. By placing a deposit, purchasing a service, or subscribing to a support plan, you agree to the terms of this policy. If your project agreement, proposal, or invoice includes different terms, those specific terms take priority.

2. Deposits and Payment Schedule

Most custom projects require a deposit before design or development begins. Larger website and custom design projects typically follow this milestone payment structure:

• 50% deposit to begin the project
• 40% after the main design or development is completed
• 10% before final delivery or launch

Specific payment terms are confirmed before your project begins. The remaining balance is due before final production files are released, ownership is transferred, or the website is launched, unless otherwise agreed in writing.

3. Cancelling Early in Your Project

If you cancel before any design or development work has started:

• Within 3 business days of your deposit: you will receive a full refund.
• After 3 business days: you may choose to apply 100% of your deposit toward another TikTokDesign project, or receive a 50% refund of your deposit.

If your project becomes active within the first 3 business days after your deposit, you may still cancel and receive a refund of your deposit minus the value of the work already completed. This option is no longer available once you have requested revisions or additional concepts on an initial presentation. After 3 business days, cancellation of an active project follows Section 5.

4. When a Project Becomes Active

A project is considered active once any design, development, research, or planning work has started. This includes preparing initial concepts, wireframes, or project planning materials.

5. Cancelling an Active Project

You may cancel an active project at any time, and you will not be required to make any further milestone payments.

Except as described in Section 3, once custom design or development work has started, payments applied to completed or in progress work are nonrefundable. This includes the deposit and any milestone payments already made.

Ownership rights to final deliverables transfer only after a project is fully paid. If a project is cancelled before full payment, final files, source files, and ownership rights are not included. If you would like to receive the work completed up to the point of cancellation, we can provide a quote to settle the remaining balance for that work.

6. Revisions and Change of Direction

Revisions are included within the approved design direction and original project scope, as stated in your project agreement. Requesting a significant change in creative direction after approval may be considered additional work and may require a separate quote. A change in preference, direction, or business plans after work has started is not grounds for a refund.

7. Paused or Inactive Projects

If a project is paused at your request, or if we are unable to move forward because we are waiting on content, feedback, or approvals for 5 days or more, the project may be placed on hold. Payments already made will remain applied to the project and are not refunded. Resuming a project on hold may depend on our current schedule, and additional fees may apply if the project needs to be restarted or rescheduled.

8. Monthly Support Plans

• Monthly support plans require a 2 month minimum commitment.
• After the minimum term, you may cancel anytime before your next billing date.
• Your plan remains active through the end of your current paid billing period.
• Payments for billing periods that have already started are not refunded, including partial months.
• Included support time resets each billing cycle and does not roll over or convert to a refund.
• Plan upgrades or downgrades generally take effect at the start of your next billing cycle.

9. Hourly Services

Hourly graphic design and website support is billed for time reserved or used. Time already worked is nonrefundable.

10. Rush Fees

Rush or expedited turnaround fees secure priority scheduling and are nonrefundable once work has been scheduled or started.

11. Third Party Costs

Some projects require outside expenses such as domains, hosting, premium plugins, themes, stock images, fonts, software licenses, or other third party services. These costs are paid directly to outside providers and are nonrefundable once purchased. Refunds or cancellations for these items are subject to the provider’s own policies.

12. White Label Services

For white label projects, this policy applies to the agency, freelancer, or business that purchased the services from TikTokDesign. Any refund arrangements between you and your own clients are your responsibility.

13. Late or Missed Payments

If a scheduled payment is not received, work may be paused until your account is current. Final files, website launch, and ownership transfer will not take place until all balances are paid in full. Support plans with failed or missed payments may be suspended until payment is received.

14. Cancellation by TikTokDesign

We reserve the right to cancel a project or support plan if continuing is not possible, including in cases of nonpayment, abusive communication, requests that fall outside legal or ethical guidelines, or a project remaining on hold for an extended period as described in Section 7. If we cancel a project for reasons unrelated to your actions, we will refund any payments for work that has not yet been started.

15. Chargebacks and Payment Disputes

If you have a concern about a charge, please contact us first so we can resolve it quickly. Filing a chargeback or payment dispute without contacting us may result in the project or support plan being paused until the matter is resolved.

16. How to Request a Cancellation or Refund

To request a cancellation or refund, email support@tiktokdesign.com and include:

• Your full name and business name
• Your invoice or order number
• The service or project you would like to cancel
• The reason for your request

Requests are reviewed within one business day. Refunds are issued only to the original purchaser and are returned to the original payment method. Approved refunds are typically processed within 5 to 7 business days, though the time it takes to appear in your account may vary by bank or payment provider.

17. Changes to This Policy

We may update this policy from time to time. The version posted on this page, along with the Last Updated date, applies to all new purchases. Projects already underway will follow the terms in effect when the project agreement or invoice was accepted.

18. Questions

For more information, visit our FAQs or contact our team:

TikTokDesign
Email: support@tiktokdesign.com
Phone: 915.895.6996