Frequently asked questions

TikTokDesign full range of web and graphic design services, including WordPress and WooCommerce websites, landing pages, logo and brand identity design, brochures, flyers, business cards, presentations, social media graphics, packaging, signage, trade show displays, and other print and digital marketing materials.

Yes. We provide both website and graphic design services, so you can keep your website, branding, and marketing materials visually consistent under one creative direction.

Yes. We work with startups, small businesses, entrepreneurs, professionals, established companies, and growing organizations that need reliable, professional design support.

Yes. We work with businesses across a wide range of industries. Each project is tailored to your audience, goals, industry, and brand rather than using a one-size-fits-all approach.

Yes. If your project doesn’t fit one of our standard services or packages, you can submit a Custom Design Request. We’ll review your requirements and recommend the appropriate scope, timeline, and pricing.

Yes. We can update, improve, expand, redesign, or continue working from an existing website or design. The best approach depends on your current files, website setup, and the changes you need.

You can request brochures, flyers, business cards, presentations, advertisements, social media graphics, banners, website graphics, marketing materials, packaging, signage, trade show graphics, image editing, and other custom design work.

Yes. We can update existing designs when usable source or production files are available.

If the original editable file is unavailable, part or all of the design may need to be recreated depending on the requested changes.

Final file formats depend on the project and may include print-ready PDFs, high-resolution JPG or PNG files, web graphics, presentation files, or editable source files when included in the project scope.

WordPress is our primary platform, including Elementor and WooCommerce.

We can also redesign, rebuild, or migrate websites from platforms such as Wix, Squarespace, Shopify, Webflow, Framer, Figma, custom HTML, and other existing systems when appropriate.

Yes. We design and develop WooCommerce websites, including product pages, shop layouts, product categories, cart and checkout experiences, payment integration, responsive design, and other eCommerce features.

Yes. We can redesign an outdated or underperforming website while preserving useful content, branding, SEO considerations, and important functionality where appropriate.

Yes. We can migrate or rebuild websites from Wix, Squarespace, Shopify, Webflow, Framer, static HTML, and other platforms into WordPress.

The exact scope depends on your existing website, content, and functionality.

Most website projects take approximately 2–3 months, depending on the number of pages, functionality, content availability, revisions, and feedback timeline.

Once the required project materials are received, the initial homepage design concept is typically provided within about 3 business days.

You should provide your main business-specific content, including text, services, products, images, logos, and other important information.

We can help organize, format, and make minor refinements to your content for presentation on the website.

Yes. If needed, we can assist with domain registration, hosting, business email, DNS, SSL, and basic website configuration.

Domain, hosting, and third-party fees are separate unless specifically included in your project package.

Yes. Website projects are designed responsively for desktop, laptop, tablet, and mobile devices.

Basic on-page SEO setup is included with many website projects and may include heading structure, page titles, meta descriptions, image alt text, clean URLs, mobile optimization, and technical best practices.

Advanced SEO campaigns, keyword research, content strategy, backlink building, or ongoing SEO management may be quoted separately.

Yes. We follow website performance best practices during development, including image optimization, responsive assets, efficient layouts, caching recommendations, and plugin review where appropriate.

Final performance can also depend on hosting, third-party scripts, plugins, and website content.

Yes. We can assist with Google Search Console, Google Analytics 4, Google Tag Manager, site verification, tracking setup, and basic configuration when included in the project scope.

Yes. We can structure your website to improve visibility across traditional search engines and AI-driven search experiences using SEO, AEO, and GEO best practices.

This may include clear content structure, page hierarchy, schema, crawlability, useful content, and other technical and content-related improvements.

However, no designer, developer, or SEO provider can guarantee placement in Google or AI-generated search results.

Revisions are included within the approved design direction to help refine the final result.

You may request adjustments to colors, typography, images, spacing, alignment, minor layout details, minor content updates, and other refinements within the original project scope.

Unlimited revisions are included when stated in your project agreement.

Unlimited revisions apply within the approved design direction and original project scope. They do not include unlimited redesigns, new concepts, additional pages, new functionality, or additional services.

A revision may include:

• Color adjustments
• Typography refinements
• Image replacements
• Spacing and alignment changes
• Minor layout refinements
• Text formatting
• Minor content updates
• Small visual adjustments

A completely new creative direction, major structural redesign, additional pages, new concepts, major content rewriting, new functionality, new deliverables, or work outside the original project scope is not considered a standard revision.

Additional work can be quoted separately if needed.

A significant change in creative direction after approval may be considered additional work.

We’ll review the requested changes and let you know whether they can be completed within the current scope or require a separate quote.

Start by submitting your project request with the service you need, your goals, timeline, content, and any available reference materials.

We’ll review your request and follow up with the recommended scope, pricing, timeline, and next steps.

Depending on the project, we may need:

• Written content
• Logo and brand assets
• Images
• Design references
• Dimensions or specifications
• Website access
• Hosting information
• Product information
• Technical requirements
• Other relevant project materials

Most project communication is handled through your Client portal, where you can send messages, share files, review tasks, and keep project information organized in one place.

Email or other communication channels may also be used when appropriate.

For most website and graphic design projects, the initial design concept is typically provided within about 3 business days after the deposit is received and all required content and project materials have been submitted.

More complex projects may require additional time, which will be confirmed before work begins.

Once the main design direction is approved, we continue with the remaining pages, development, refinements, responsive adjustments, testing, and final preparation based on the agreed project scope.

You can typically expect a response within one business day, with many messages answered sooner.

For active projects, you’ll also receive updates at key stages so you know where the project stands.

The Client portal is your private workspace for managing your project with TikTokDesign.

Once your project begins, we’ll send you a secure link to access your personal Client Portal. From there, you can keep your project information, communication, files, tasks, and important documents organized in one place.

Once your project is confirmed and ready to begin, TikTokDesign will send you a private link to your Client Portal.

Simply use the link provided to access your workspace. If you have trouble accessing your portal, contact us and we’ll help you.

Depending on your project, your Client Portal may allow you to:

• Upload and download project files
• Send and receive project messages
• View and manage tasks
• Track project progress
• Review tracked time when applicable
• View proposals and contracts
• Access important project documents
• Keep project information organized in one place

Available features may vary depending on your project or service.

No. You do not need to create a Client Portal account before contacting or hiring TikTokDesign.

Once your project begins, we’ll provide the access link and instructions you need.

Yes. The Client Portal may be used for website design, graphic design, custom projects, and ongoing support services.

The tools and information available inside your portal may vary depending on your project type and scope.

Editable source files are provided when they are included in the project scope and available in a transferable format.

Some licensed assets, third-party templates, plugins, fonts, or platform-specific elements may not be transferable.

Once the project is fully paid, you receive ownership rights to the approved final design deliverables created specifically for your project, subject to applicable third-party licensing restrictions.

Yes. Client-provided or AI-generated images can be incorporated when appropriate.

You are responsible for ensuring that materials you provide are permitted for your intended use.

Yes. We can help source suitable stock images when needed.

Free stock resources may be used when appropriate. Premium stock image licensing may involve an additional cost.

Project files may be retained for a limited period for practical backup and future support.

Clients should maintain their own copies of all final design files and website backups.

White label services are ideal for agencies, marketing companies, freelancers, consultants, and businesses that want to expand their creative capabilities without hiring an in-house design team.

You manage your relationship with your client while TikTokDesign handles the agreed design or production work behind the scenes.

Completed work is delivered to you so you can manage the project under your own brand.

No. When arranged as a white label project, we can work discreetly as your behind-the-scenes creative partner so your client relationship remains yours.

Yes. You determine what you charge your clients and can build your own margins into the services you resell.

Can you handle both one-time and ongoing white label projects?

Pricing depends on the project type, scope, complexity, number of pages or deliverables, functionality, and turnaround requirements.

Standard services may have published pricing, while custom projects are quoted individually before work begins.

Yes. Most larger website and custom design projects use the following milestone payment structure:

• 50% deposit to begin
• 40% after the main design or development is completed
• 10% before final delivery or launch

Specific payment terms are confirmed before the project begins.

Yes. Most custom projects require a deposit before design or development begins.

The deposit amount and payment schedule will be included in your project agreement or invoice.

The remaining balance is due before final production files are released, ownership is transferred, or the website is launched unless otherwise agreed in writing.

Only when needed.

Additional costs may include domains, hosting, premium plugins, stock images, fonts, software licenses, printing, or third-party services that are not included in the original project scope.

We’ll let you know about applicable outside expenses before they are added whenever possible.

Yes. Hourly graphic design and website support are available for smaller updates, troubleshooting, maintenance, or work that does not require a fixed-price project.

Yes. Cancellation terms depend on the project stage and the work already completed.

Once custom design or development work has started, payments applied to completed or in-progress work are generally non-refundable.

Specific terms are outlined in the applicable project agreement and Refund & Cancellation Policy.

Yes. You may cancel your support plan before the next billing cycle.

Your plan will remain active through the end of the current paid billing period.