Website support & care packages
Reliable WordPress maintenance, updates, security, and hands-on support, so you can focus on your business.
- WordPress expertise
- Reliable support
- No long-term contract
- Daily backup
- WP/plugin updates
- Site monitoring
- Site security
- Monthly health check
- Extra support: $125/hr
- No hours /month for website changes
- Content/image updates
- Layout adjustments
- WooCommerce
- Priority support
- Emergency assistance
99 /month
Get started- Daily backup
- WP/plugin updates
- Site monitoring
- Site security
- Monthly health check
- Extra support: $125/hr
- 30 min. /month for website changes
- Content/image updates
- Layout adjustments
- WooCommerce
- Priority support
- Emergency assistance
199 /month
Get started- Daily backup
- WP/plugin updates
- Site monitoring
- Site security
- Monthly health check
- Extra support: $125/hr
- 2 hrs/ month for website alterations
- Content/image updates
- Layout adjustments
- WooCommerce
- Priority support
- Emergency assistance
425 /month
Get started- Daily backup
- WP/plugin updates
- Site monitoring
- Site security
- Monthly health check
- Extra support: $125/hr
- 4 hrs/ month for website alterations
- Content/image updates
- Layout adjustments
- WooCommerce
- Priority support
- Emergency assistance
825 /month
Get startedPreferred client rate - $125/hr
Active support-plan clients receive preferred rates for additional support.
Hourly website support - $145/hr
Hourly support covers WordPress fixes, CSS/JS, content updates, security and malware, WooCommerce, migrations, server/DNS issues, and emergency recovery.
Expert support for a healthier website
From routine maintenance to complex issues, we’ve got you covered.
Updates & maintenance
Keep WordPress, plugins and themes up to date.
Security
Monitor and protect your website from potential threats.
Backups
Regular backups keep your site safe and easy to restore.
Performance care
Keep your site fast, secure and running smoothly.
WooCommerce
Support for online stores, products, orders and more.
Technical support
Get help with bugs, errors and anything not working as expected.
From order to final files in four steps
Choose
your service
Browse our services and place your order, from logos and branding to websites, print, and social media.
Share
your vision
Review
your concepts
We send your first concepts. Share your feedback and we refine the details until it feels right.
Receive
your files
Get your final files, ready for print, web, and launch.
Find answers here
What’s included in website support?
Website Support includes ongoing WordPress maintenance such as backups, software updates, security and uptime monitoring, plus additional services based on your plan. Selected plans also include time for content, image, layout, and other routine website updates.
How quickly do you respond?
Support-plan clients receive priority support. Most requests are reviewed within one business day, with completion time depending on the size and complexity of the request.
What counts toward my included update time?
Included update time covers routine website changes such as text and image updates, minor layout or styling adjustments, form updates, and other small website edits. New pages, major redesigns, custom development, migrations, malware cleanup, and complex troubleshooting may require additional support time or a separate quote.
Do unused support hours roll over?
No. Included support time resets at the beginning of each billing cycle and does not roll over. Your monthly plan also covers ongoing maintenance, monitoring, backups, and priority access to support whether or not you use all of your update time.
What happens if I need more time?
No problem. If your request requires more time than your plan includes, we’ll let you know before proceeding. Active Website Support clients can purchase additional support at our preferred client rate of $125/hour.
Can you support a website you didn’t build?
Yes. We can support existing WordPress websites built by another designer or agency. We may review the website first to identify any technical issues before ongoing support begins.
Do you support WooCommerce websites?
Yes. WooCommerce support is available with eligible plans and can include routine store maintenance, product or content updates, display issues, and basic troubleshooting. Custom functionality, complex integrations, or major store development may require a separate quote.
What happens if my website goes down?
If your website goes down, contact us as soon as possible. Clients with eligible support plans receive priority assistance based on their plan. We’ll investigate the issue and work to restore the site when it falls within your support scope. Third-party hosting, server, DNS, or external service issues may require coordination with the appropriate provider.
Can I cancel my monthly plan?
Yes. Monthly support plans require a 2-month minimum commitment. After that, you can cancel anytime before your next billing date, and your support will remain active through the end of your current paid billing period.
Does Website Support include new pages or redesigns?
Routine edits to existing pages may be covered by your included update time. New pages, major layout changes, website redesigns, custom functionality, or larger development work are considered separate projects and will be quoted before work begins.