Privacy Policy

1. Overview

TikTokDesign (“we,” “us,” or “our”) is a web design and graphic design business based in El Paso, Texas. This Privacy Policy explains what personal information we collect when you visit TikTokDesign.com, request a quote, place an order, or work with us on a project, and how we use, share, and protect that information.

This policy works together with our Cookie Policy, Terms of Service, and Refund & Cancellation Policy. By using our website or services, you agree to the practices described here.

“Personal information” means information that identifies you or can reasonably be linked to you, such as your name, email address, phone number, or IP address.

2. Information We Collect

Information you give us

• Quote and contact requests. When you use our Request a Custom Quote form, we collect your name, company name, email, phone number, the type of request and service you need, your industry, preferred launch date, estimated budget, project details, and any files you upload.
• Orders and payments. When you buy a service, we collect your billing details, the services you purchased, and your order history. Payments are processed securely by Stripe. We do not see or store your full card number.
• Your account. If you create an account or sign in with Google, we receive your name and email address, and we keep your order history in your account.
• Project materials. To complete your project, you may share logos, photos, text, brand guidelines, and other content. For website support, you may also share login details for your website, hosting, or domain accounts.
• Communications. When you email us, call, send a text message, or message us on social media, we keep a record of the conversation.
• Reviews and testimonials. If you send us feedback or a review, we collect your name, business name, and comments.
• Reseller and agency partners. If you work with us on a white label basis, we collect your business contact details and any information about your clients that you share with us to complete the work.

Information collected automatically

When you visit our website, our servers and tools automatically collect certain technical information, such as your IP address, browser type, device type, pages visited, time spent on each page, the website that referred you, and error reports. We also use cookies and similar technologies for analytics, advertising measurement, and session recordings. You can find the full list of tools in our Cookie Policy.

Information from other sources

We may receive information from Google when you use Sign in with Google, from our payment processor about the status of your payment, from advertising and analytics partners about how you found our website, and from agencies that send us work on behalf of their clients.

3. How We Use Your Information

• To respond to your questions and prepare quotes and proposals
• To design, build, deliver, and support your project
• To process payments, send invoices, and manage your account and orders
• To communicate with you about your project by email, phone, or text message
• To send updates and offers if you have agreed to receive them
• To understand how visitors use our website and improve our services
• To measure the results of our advertising
• To protect our website from spam, fraud, and security threats
• To comply with legal, tax, and accounting obligations

We only collect information that is reasonably necessary for these purposes, and we do not use it in ways that are incompatible with them.

4. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

• Service providers who help us run our business, such as our website host, Stripe for payments, Google for sign in, analytics, and advertising, Microsoft Clarity for heatmaps and session recordings, CloudFilt for security, and our email and messaging tools. They may use your information only to provide services to us. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our services. Website usage data is captured using first and third party cookies and other tracking technologies. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
• Project partners such as domain registrars, hosting providers, printers, and plugin or font vendors, when your project requires it or you ask us to work with them.
• Agency partners, when you are the client of an agency that hired us for white label work.
• Legal reasons, when required by law or to protect our rights, our clients, or the public.
• Business transfers, if our business is sold, merged, or transferred. Any new owner must continue to protect your information as described in this policy.

Some advertising and analytics cookies may be considered “sharing” or “targeted advertising” under certain state laws. You can opt out at any time as described in Sections 9 and 11.

5. Your Project Files and Portfolio

We treat the materials and login details you share with us as confidential and use them only to complete your project. We recommend changing any passwords you shared with us once the work is finished.

When a project is complete, we may show the final design in our portfolio, case studies, or social media. If you would prefer that we do not, just let us know. We never show white label work or work covered by a confidentiality agreement without your permission.

6. Reviews and Testimonials

We only publish a review or testimonial on our website or social media with your permission. Published reviews may include your name, business name, and photo or logo, and may be visible to anyone. You can ask us to remove your testimonial at any time.

7. Text Messages

If you text us through the Chat with us button or give us your mobile number, we may send text messages about your quote, project, appointments, or payments. We send marketing texts only if you have agreed to receive them. Message frequency varies, and message and data rates may apply.

You can reply STOP at any time to stop receiving texts, or HELP for help. We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes.

8. Email Communications

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us. We may still send you messages related to your project, orders, account, or payments.

9. Cookies and Tracking

We use cookies and similar technologies to run our store, remember your choices, understand how visitors use our website, and measure our advertising. When you first visit, you can accept all cookies, reject optional cookies, or choose which categories to allow. You can change your choices at any time with the Cookie Settings link at the bottom of our website.

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of marketing cookies for that browser. Our website does not currently respond to Do Not Track signals. For details, please see our Cookie Policy.

10. How We Protect and Keep Your Information

We use reasonable safeguards, such as secure connections, trusted payment providers, and limited access, to protect your information. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by law.

We keep personal information only as long as we need it for the purposes in this policy. For example, we keep project files for a reasonable time so we can help with future updates, and we keep invoices and payment records as long as required for tax and accounting purposes. When information is no longer needed, we delete it or make it anonymous.

11. Your Privacy Rights

Depending on where you live, including Texas, California, Colorado, Connecticut, Virginia, and other states with consumer privacy laws, you may have the right to:

• Know what personal information we collect about you and request a copy of it
• Correct information that is inaccurate
• Delete your personal information
• Opt out of targeted advertising and the “sale” or “sharing” of personal information
• Withdraw your consent to marketing emails or text messages

We offer these choices to all of our clients and visitors, wherever they live. To make a request, email support@tiktokdesign.com with “Privacy Request” in the subject line. We may need to verify your identity before we respond, and we will reply within 45 days. You may also use an authorized agent to make a request for you, and we may ask for proof that they are authorized.

If we deny your request, you may appeal by replying to our decision with “Privacy Appeal” in the subject line. We will respond to your appeal within the time required by law. If you are still not satisfied, you may contact your state attorney general.

We will not treat you differently, charge you a different price, or give you a different level of service for exercising your privacy rights.

12. Additional Information for California Residents

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email, phone number, IP address, and account name
• Customer records, such as billing address and payment status (card details are handled by Stripe)
• Commercial information, such as services purchased and order history
• Internet activity, such as pages visited and interactions with our website
• Professional information, such as company name and industry
• Audio or visual information, such as photos, logos, and files you share with us

We collect these categories from the sources described in Section 2, use them for the purposes in Section 3, and share them with the recipients described in Section 4.

Shine the Light. California residents may ask once per year for information about personal information we shared with third parties for their own direct marketing purposes. We do not share personal information for this purpose, but you are welcome to email us with “California Privacy Request” in the subject line.

13. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

14. Links to Other Websites

Our website may link to other websites and social media platforms. We are not responsible for their content or privacy practices, so please review their privacy policies before sharing information with them.

15. Visitors Outside the United States

We are based in the United States, and your information is stored and processed in the United States. If you use our website or services from another country, you understand that your information will be transferred to the United States.

16. Changes to This Policy

We may update this Privacy Policy when our services, tools, or legal requirements change. The Last Updated date at the top of this page shows when it was last revised. If we make important changes, we will let you know on our website or by email.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

TikTokDesign
Email: support@tiktokdesign.com
Phone: 915.895.6996