Help & FAQs
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Graphic Design
What types of graphic design services do you offer?
We cover a wide range of creative and branding needs, including:
- Logo design and brand identity
- Marketing Materials (brochures, flyers, business cards, postcards, etc)
- Digital Brochures & eMagazines
- eBooks & Reports
- Fillable PDF Forms
- Packaging design
- Social media graphics
- Website and Landing Page design
- Print ads and promotional pieces
- Custom illustrations
- Interactive sales decks and presentations
Every project is customized to your brand and goals.
Browse our Design Services to find the right fit.
Can I request revisions to my design?
Yes — absolutely. If you need concept options, beyond the package or if you need creative support the Design Support give design credits and a priority workflow, for broader or recurring design needs.
Please note that all packages already include unlimited revisions within scope. Once you receive your initial concepts, you’ll choose the direction you want to move forward with, and we’ll refine that design based on your feedback. Most updates are turned around within 24 hours, and the refinement phase typically wraps within 2–3 business days.
How do I submit my design ideas or inspiration?
When selecting a product, you’ll see a “Drag & Drop Files Here” or “Browse Files” option where you can upload your references directly.
After placing your order, you’ll receive access to our client portal where you can:
- Upload reference images and inspiration
- Share links to designs you like
- Fill out our comprehensive design brief
- Provide any existing brand materials
You can also schedule a consultation chat with your designer to discuss your vision in detail. The more information you provide, the better we can capture your vision in the initial concepts.
What file types do you deliver?
We provide a comprehensive package of file formats for all designs:
- Print-ready files (PDF, TIFF, EPS)
- Web-optimized files (JPG, PNG, SVG)
- Editable source files (AI, PSD, INDD)
- Vector formats: for logos and illustrations
- Digital publishing formats: EPUB (reflowable or fixed layout)
- Interactive PDFs: with clickable links, buttons, and forms
- HTML files: for email templates, landing pages, or web assets
If you need specific file formats not listed above, please let us know during the project briefing, and we’ll accommodate your requirements whenever possible.
How long does a typical design project take?
Project timelines vary based on complexity and scope:
- Logo design: 1-14 business days
- Business cards/simple marketing materials: 3-5 business days
- Brochures and multi-page documents: 3-5 business days
- Complete brand identity packages: 2-10 business days
- Website design: 3-28 business days depending on complexity
- Interactive sales decks and presentations: 7-14 business days depending on complexity
Rush services are available for most projects at an additional fee. We’ll provide a detailed timeline during the initial consultation based on your specific project requirements and current workload.
Web Design
How long does it take to build a website or landing page?
Most landing pages are wrapped up in a few days. Full websites vary based on size and features but usually run 1–3 weeks once all content is ready.
What do I need to provide before we start?
Your logo, brand colors, images, copy (or rough draft), and any examples you like. If you don’t have content yet, I can help shape it.
Will my website be mobile-responsive?
Yes—everything is designed to adjust smoothly across phones, tablets, and desktops.
Do you handle SEO?
I include basic on-page SEO—title tags, meta descriptions, alt text, and clean structure. If you need deeper SEO or ongoing optimization, I can add that as an upgrade.
Can I update the website myself after it’s done?
Absolutely. You’ll get an admin login and a quick walkthrough so you can edit text, photos, and basic sections.
If you’d rather not handle updates yourself, we also offer ongoing support to keep your site maintained for you.
Can I request small content updates as part of maintenance?
Yes. If you require ongoing website maintenance, you can select any Design Support that aligns with your needs. These plans include routine updates such as text adjustments, image replacements, and adding new posts or pages.
For clients who need more frequent assistance or larger website updates, the plans also provide design credits, priority turnaround, and flexible support options—ensuring consistent, reliable management of your site over time.
Do I need to buy my own domain and hosting?
You’re welcome to use your own domain and hosting, and we can build your site on your existing setup.
That said, many clients choose our managed domain and hosting service because it consolidates everything into a single, reliable environment. We oversee the setup, security, monitoring, updates, and renewals, and you can select a monthly or annual plan. This approach minimizes technical issues and helps ensure smoother long-term performance.
If you already have a provider in place, we can review your current setup and advise whether it’s better to keep it or transition to our managed service for improved stability and ongoing support.
Printing Services
What print products do you offer?
We offer a wide range of print products including:
- Business cards (standard, premium, and specialty stocks)
- Brochures and catalogs (bi-fold, tri-fold, saddle-stitched)
- Flyers and posters (various sizes and finishes)
- Banners and signage (indoor and outdoor options)
- Stationery (letterheads, envelopes, notepads)
- Packaging materials (boxes, labels, bags)
- Promotional items (stickers, magnets, calendars)
- Large format printing (posters, banners, trade show displays)
We also offer custom printing solutions for unique projects. Contact us to discuss your specific requirements.
What are the minimum/maximum order quantities?
Our order quantities are designed to be flexible and adapt to a wide range of project needs:
- Business cards: Minimum 100, no maximum
- Brochures and flyers: Minimum 50, no maximum
- Posters and banners: Minimum 1, no maximum
- Custom packaging: Minimum varies by product, typically 250–500 units
Volume discounts are available for larger orders. For small or one-off quantities, we provide cost-effective digital printing options. We also offer outsourcing solutions when specialized production or high-volume fulfillment is required.
What is the turnaround time for printing?
Our typical production timelines are outlined below:
- Standard: 6–8 business days after design approval
- Rush service: 2 business days (additional fees apply)
- Same-day service: Available for select products with limited quantities; orders must be submitted before 10:00 AM
Please note that production time does not include shipping, which varies based on location and the selected delivery method. Large or complex orders—such as custom die-cuts or specialty finishes—may require additional production time. A detailed timeline will be provided once the order is submitted.
Can I print my own design with you?
Yes, we welcome print-ready designs. Here’s what you need to know:
- Files should be submitted in PDF format with proper bleed (0.125″), trim marks, and CMYK color mode
- Resolution should be at least 300 DPI for best quality
- All fonts should be embedded or converted to outlines
- We offer a free basic pre-flight check to ensure printability
If your files need adjustments to meet print specifications, we offer design services at hourly rates. We also provide templates for common print products to help you set up your files correctly.
Do you offer eco-friendly printing options?
Yes, we’re committed to sustainable printing practices. Our eco-friendly options include:
- Recycled paper stocks (30% to 100% post-consumer waste)
- FSC-certified papers from responsibly managed forests
- Vegetable-based inks with lower VOCs
- Energy-efficient digital printing for smaller runs
- Biodegradable and compostable options for certain products
We can help you select the most environmentally friendly options that still meet your quality and budget requirements. Just ask about our “green printing” options when placing your order.
File Submission Guidelines
What formats are accepted for upload?
We accept the following file formats:
- Preferred formats for print: PDF, AI, EPS, PSD, INDD
- Acceptable formats: JPG, PNG, TIFF (high resolution only)
- For editable content: DOC, DOCX, PPT, PPTX (may require conversion)
For best results, we recommend submitting print-ready PDFs with proper bleed (0.125″), trim marks, and all fonts embedded. Vector formats (AI, EPS) are ideal for logos and illustrations to ensure scalability without quality loss.
What is the maximum file size?
Our file upload system accommodates various file sizes:
- Standard web upload: Up to 500MB per file
- Multiple files can be uploaded in a single order
- For larger files (over 500MB), we provide:
- Secure FTP access
- Cloud storage link options (Dropbox, Google Drive, etc.)
- Physical media submission (USB drive, external hard drive)
If you have exceptionally large files or a high volume of files, please contact our customer service team for the best submission method.
Do you check file quality before printing?
Yes, we provide a comprehensive pre-flight check on all submitted files:
- Basic pre-flight check (included free with all orders):
- Resolution check (minimum 300 DPI for print)
- Color mode verification (CMYK for print)
- Bleed and margin inspection
- Font embedding verification
- Advanced pre-flight services (available for an additional fee):
- Color correction and optimization
- File repair and formatting
- Detailed proofing with markup
If we identify any issues that might affect print quality, we’ll contact you before proceeding. For critical projects, we recommend ordering a hard copy proof to verify colors and layout before full production.
Client Project
Portals
What is a project portal and why does a client need one?
A project portal is a private workspace where the client can view everything related to their design project-files, tasks, timelines, forms, invoices, and more. It keeps communication and progress organized in one place.
What are the benefits of using the project portal?
Clients get full visibility into the project status, can share feedback, track tasks, view deadlines, and manage documents-making communication faster and more efficient.
Can a client access contracts, files, and invoices through the portal?
Yes. All important documents-contracts, proposals, invoices, and shared files-are securely stored and always accessible.
How does Project Portal ensure project clarity?
Project Portal puts clarity front and center. Clients have real-time access to tasks and progress updates, eliminating guesswork and keeping everyone aligned. With full transparency built into the platform, teams collaborate more smoothly and deliver better results.
Does a client need to install anything to use the portal?
No, clients can access the portal directly through a web browser-no app or software needed. Everything is available with just a link.
Orders & Shipping
How do I place an order?
You can place an order through several convenient methods:
- Online: Visit our website and follow these steps:
- Select your desired product(s)
- Choose specifications (size, quantity, paper, finish)
- Upload your design files or request design services
- Review your order and proceed to checkout
- By email: Send your requirements or Request a Quote
For complex or custom projects, we recommend scheduling a consultation with our team to discuss your specific requirements before placing an order.
Can I track my order?
Yes, we provide comprehensive order tracking:
- Online tracking: Log into your account on our website to view:
- Order status (Processing, In Production, Shipped)
- Production milestones
- Estimated completion date
- Shipping information with carrier tracking number
- Email notifications: Receive automatic updates at key stages:
- Order confirmation
- Design approval request
- Production start
- Shipping confirmation with tracking details
- SMS alerts: Optional text messages for order status changes
If you need more detailed information about your order status, please contact our customer service team with your order number.
What are your shipping options and costs?
We offer several shipping options to meet your timeline and budget:
- Standard shipping: 6-8 business days (free for orders over $100)
- Expedited shipping: 3-4 business days
- Rush shipping: Next business day
- Same-day local delivery: Available in select metro areas
- International shipping: Available to most countries (delivery times vary)
Shipping costs are calculated based on package weight, dimensions, destination, and selected service level. You’ll see exact shipping costs during checkout before finalizing your order.
For bulk orders or special delivery requirements, please contact us for custom quotes.
Do you offer rush printing or express shipping?
Yes, we offer several expedited services for time-sensitive projects:
- Rush printing options:
- 24-hour rush: 100% surcharge
- 48-hour rush: 50% surcharge
- 3-day rush: 25% surcharge
- Express shipping options:
- Next-day air
- 2-day air
- Same-day local courier (within 30 miles of our facility)
Rush services are subject to availability and current production capacity. Not all products are eligible for rush service. Please contact us before placing a rush order to confirm availability.
For the fastest turnaround, combine rush production with express shipping. Our customer service team can help you determine the quickest possible delivery timeline for your specific order.
Payments & Pricing
What payment methods do you accept?
- Credit/Debit Cards: Visa, Mastercard, Amex, Discover
- Digital Payments: PayPal
All online transactions are secured with SSL encryption. For large orders or ongoing business relationships, we offer net terms upon credit approval.
Q: Is a deposit required before starting a project?
A: Our deposit requirements vary by project type and size:
- Print orders:
- All printing orders require payment in full.
- Design services:
- Clients may choose to pay a small deposit or pay the full amount upfront, depending on the design package selected. The remaining balance is due upon design approval, prior to the release of final files.
Deposits secure your place in our production schedule and cover initial material costs. For custom or large projects, we may create a tailored payment schedule outlined in your project proposal.
Is a deposit required before starting a project?
Our deposit requirements vary by project type and size:
- Print orders:
- All printing orders require payment in full.
- Design services:
- Clients may choose to pay a small deposit or pay the full amount upfront, depending on the design package selected. The remaining balance is due upon design approval, prior to the release of final files.
Deposits secure your place in our production schedule and cover initial material costs. For custom or large projects, we may create a tailored payment schedule outlined in your project proposal.
Do you offer refunds or returns?
Our refund and return policy is designed to ensure your satisfaction:
- Quality guarantee: If your printed products have defects in printing, finishing, or materials, we will reprint your order at no additional cost or provide a full refund.
- Design services:
- Initial deposit is non-refundable once design work has begun
- Full refund available if canceled before work begins
- Partial refund may be available depending on work completed
- See our Returns & Refunds Policy for details
- Return process:
- Notify us within 7 days of receiving your order
- Provide photos of the issue and order details
- Return shipping is covered by us for quality issues
Please note that we cannot accept returns or provide refunds for correctly printed custom orders due to their personalized nature. This includes items printed according to approved proofs or specifications.
Support & Revisions
How do I contact support?
Our revision policy is designed to ensure your complete satisfaction:
- Design services:
- Concepts are delivered within approximately 3 business days, depending on the selected design package
- Unlimited revisions are included within the agreed project scope
- Additional revisions or new design variations may be requested through our Design Support
- Revision process:
- All revision requests should be submitted through our client portal
- Please provide clear and specific feedback for each update
- Updated variations are typically delivered within 24 hours
- The revision phase generally concludes within 2–3 business days
- Pre-print proofs:
- Digital proofs are provided for all print orders
- Hard copy proofs are available upon request for an additional fee
- Changes made after proof approval may incur extra charges
To maintain an efficient workflow, we recommend consolidating all feedback into each revision round.
What is your policy on revisions or edits?
f you experience any issues with your order, please follow these steps:
- Contact us within 7 days of receiving your order
- Provide the following information:
- Order number
- Detailed description of the issue
- Photos clearly showing the problem
- Quantity of affected items
- Submit your report through one of these channels:
- Our quality team will review your report and respond within 1 business day
For quality issues that are our responsibility, we’ll promptly arrange a reprint or refund. Please keep all packaging and the entire order until the issue is resolved. Our goal is to address any problems quickly and ensure your complete satisfaction.
How do I report an issue with my order?
If you experience any issues with your order, please follow these steps:
- Contact us within 7 days of receiving your order
- Provide the following information:
- Order number
- Detailed description of the issue
- Photos clearly showing the problem
- Quantity of affected items
- Submit your report through one of these channels:
- Our quality team will review your report and respond within 1 business day
For quality issues that are our responsibility, we’ll promptly arrange a reprint or refund. Please keep all packaging and the entire order until the issue is resolved. Our goal is to address any problems quickly and ensure your complete satisfaction.
Account & Login
Do I need an account to place an order?
While an account is not strictly required, we highly recommend creating one for several benefits:
- Guest checkout option: Available for one-time orders
- Account benefits:
- Order history and easy reordering
- Saved shipping addresses and payment methods
- Access to design files and previous proofs
- Order tracking and status updates
- Exclusive promotions and discounts
Creating an account takes less than a minute and only requires your email address and a password. For business customers, an account is required to establish credit terms or access volume pricing.
How do I reset my password?
Resetting your password is a simple process:
- Go to the login page on our website
- Click the “Forgot Password” link below the login form
- Enter the email address associated with your account
- Click “Reset Password”
- Check your email for a password reset link (check spam/junk folders if not received)
- Click the link in the email and follow instructions to create a new password
- Use your new password to log in
Password reset links expire after 24 hours for security purposes. If you don’t receive a reset email within 15 minutes, or if your link has expired, please repeat the process or contact our support team for assistance.
Promotions & Rewards
Do you offer referral or review rewards?
Yes, we value your referrals and feedback! Our rewards program includes:
- Referral program:
- Earn a $25 credit for each new customer you refer who places an order
- Your referral also receives 15% off their first order
- No limit to how many referrals you can make
- Access your unique referral link in your account dashboard
- Review rewards:
- Receive a 10% discount code for your next order when you leave a review
- Featured reviews may receive additional rewards
- Photo/video reviews qualify for enhanced rewards
To participate, simply log into your account and visit the “Rewards” section. You can track your referrals, review status, and available credits from your dashboard.
How do I claim my discount or gift card?
Redeeming discounts and gift cards is easy:
- Discount codes:
- Enter your code in the designated field during checkout
- Discount will be automatically applied to eligible items
- Most codes cannot be combined with other promotions
- Gift cards:
- Enter the gift card number and PIN during checkout
- Balance will be applied to your order total
- Remaining balance can be saved for future purchases
- Account credits:
- Credits are automatically available in your account
- Select “Use Available Credits” during checkout
- Credits are applied before other payment methods
You can check your available credits, gift card balances, and valid discount codes in the “Rewards & Promotions” section of your account. If you’re having trouble applying a discount or gift card, please contact our customer service team for assistance.